It is the policy of Dudley Electrical and Plumbing Services Ltd;

• To deliver a quality service so to mountain excellent customer relations.

• Customer satisfaction is inherent to our business.

• We aim to fully understand our customers requirements and meet them in full.

• Our work is carried out to meet a defined and consistent standard.

• We believe we have the skills and the resources to meet our customer requirements.

• We are constantly improving our procedures.

• We only use services that meet our own quality assurance standards.

• All and any complaints would be dealt with efficiently and within an acceptable time period.